Seeing a message that says "Contact limit reached" or "Oversubscribed" in your account? Don't worry — this isn't alarming and is perfectly normal, so let's talk about what this means.
Reaching your contact limit means that you have added more contacts to your account than your specific membership allows. i.e. you have added 3000 contacts and you're account has a limit of 2500. If this happens then you'll see a banner in your account saying "You've reached your contact limit."
Luckily, there are a couple of quick and easy ways to get your contact numbers back down within your limit. You can:
To Delete or Suppress Contacts
1. Head over to the Contacts tab. Click on "All Contacts" on the left of your screen.
- Deleting contacts will remove them from your account entirely.
- Suppressing will add them to your suppression list to mark them as someone who no longer should receive emails from you. Contacts in your suppression list will not count against your contact limit; however, you will not be able to send to them. We recommend this for anyone who has opted out, unsubscribed, or let you know they don't want your emails anymore.
2. Hover over the contacts you'd like to either suppress or delete and select the checkboxes.
3. Above your contact list, you'll see some new buttons appear. Click either "Delete Selected" or "Suppress Selected."
To Increase Your Contact Limit:
You can contact our customer support team to help get guidance on what your options are and what those costs would be. Their contact is support@bombbomb.com
-or- use the "Get Help" button in the bottom right portion of your BombBomb dashboard.