Video and audio lag

If you are experiencing video and audio lag on your BombBomb videos, there are a few steps to troubleshoot the issue. 

Jump to: 

• Windows users
• Mac users

If you're on a Windows computer you can try the steps outlined below.

For Windows Users

Adjust Virtual Background & Blur Quality

1. Access Settings:
   • Click the settings icon "⚙️" on your recorder.

2. Background Quality:

• From the dropdown menu, select 'Background quality.'

• Choose a setting based on your hardware. For processors such as i5 and earlier, or if unsure of your computer hardware, adjust settings to low quality. To see a full list of BombBomb's hardware requirements check out our specifications here
• If you still experience lag, consider disabling the background entirely.
• While in settings, you can also switch the aspect ratio from 'Widescreen' to 'Standard.'

Ensure Hardware Acceleration is Turned on

• In Chrome:
  1. Launch Chrome and go to the vertical ellipses to open the menu then click “Settings.”
  2. Scroll down and select “System.”
  3. Under the “System” section, toggle “Use hardware acceleration” on.

Update Graphics Card Driver

Our software may not function correctly if your computer's graphic card driver isn't up to date. Don't worry — this isn't a complicated issue, and you can fix it within a matter of minutes! 

1. Open Device Manager:

   • Click the "Start" button, type "Device Manager," and select it from the results. Alternatively, right-click the Start button and choose "Device Manager."

2. Expand Display Adapters:

• Find the "Display Adapters" category and click the icon to expand it.

3. Update Drivers:

• Right-click on the "Graphics" option (the name may vary) and select "Update Drivers."
• Refresh your browser once completed and try recording again.

4. Update Browser and Clear Cache

Ensure your browser is up to date and clear its cache regularly. Outdated browsers and full caches can slow down processes, affecting video performance.

• In Chrome:
  1. Launch Chrome and go to the vertical ellipses to open the menu. Then click “Delete Browsing Data.”
  2. Select “Cookies and other site data” and “Cached images and files” and click “Delete Data”.
  3. Select the “About Chrome” section in the lower left corner so that Chrome can get for updates. Once updated, relaunch Chrome to finish this step.

5. Try an Alternate Browser

If the issue persists, consider testing a non-Chromium browser like Firefox. These browsers typically consume fewer resources than Chrome and Edge, potentially improving video recording performance. Remember to close all Chrome tabs before testing an alternate browser to prevent background resource usage.

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For Mac Users

Try the steps above and Check for Software Updates

Check for Software Updates

1. Access System Settings

   • Click the Apple icon in the top left corner and select "System Settings".

2. Software Update:

• • Click "Software Update" to check for any pending updates.

3. Restart Your Computer:

• • If there are no updates or the issue continues, restart your computer.

If problems persist after these steps, please contact our Customer Care team at [e-mail].