With BombBomb's Add-in for Outlook 365, you can record and send video emails right from Outlook. Each video you record in Outlook will be automatically saved to your BombBomb account. And you can track your email opens, video views, and link clicks right in Outlook. Never miss a follow-up opportunity again.
Keep reading or click the links below to find the information you're looking for.
Compatible with the BombBomb Add-in
Not compatible with the BombBomb Add-In
How to determine if your version of Outlook is compatible with the BombBomb Add-in:
The following are compatible:
1. Outlook 365 Subscription
- Outlook 365 Web
- Windows 11 Desktop Outlook 365
- Windows 10 Desktop Outlook 365
Specifically, these versions:
Source: Microsoft 365 Subscription on Windows
- Mac Desktop Outlook 365
2. Outlook.com — Only if a Microsoft account
3. Office 216 and 2019 if it's a Consumer license. (You can see details here.)
4. Outlook Add-ins declare what API versions they require. If an Outlook client does not support the minimum requirement set, it does not load the Add-in.
- The minimum requirement set for the BombBomb Outlook365 Add-in is 1.5
- Review Exchange Server Support and Outlook Client Support sections of the following Microsoft documentation: Outlook JavaScript API requirement sets
The following are not compatible with the BombBomb Add-in:
1. One-time purchase of Office 2016 and 2019 if using a Commercial license. See details here.
2. Other environments and versions not supported for this Add-in:
- Windows 8
- Windows 7
- Outlook 2013
- Outlook 2010
- Mobile for iOS and Android
Basic Troubleshooting:
Are you trying to add the Add-in with Outlook365 Web version?
- Be sure to use a recommended browser (Chrome or Edge)
- Check to see if both your desktop and web app versions of Outlook are in sync (They should be using the same email address.)
- Attempt to use the Add-in on the web app version to check that the BombBomb Add-in is compatible with your Outlook account.
- If you are unable to use the Add-in, your account may not be compatible.
Are you using Outlook with a Gmail address?
- Outlook Add-Ins require an Outlook-hosted email address. If you are using Outlook with Gmail, you will not have access to any Add-Ins through the Microsoft Store. An alternative would be to install the Chrome Extension for BombBomb for seamless use of video in email.
Microsoft.com Resources:
Please Note: BombBomb strongly recommends working with Microsoft Support if you have any questions or concerns prior to proceeding with changes to your account to enable compatibility.
- Outlook Add-in requirements
- Migrating your Outlook.com account to Microsoft 365 or Office 365
- Prepare your Gmail or Google Workspace (formerly G Suite) account for connecting to Outlook and Microsoft 365 or Office 365
- Migrate other types of IMAP mailboxes to Microsoft 365 or Office 365
Tech Document Notes:
- Outlook Add-ins declare what API versions they require. If an Outlook client does not support the minimum requirement set, it does not load the Add-in.
- The minimum requirement set for the BombBomb Outlook365 Add-in is 1.5
- Review Exchange Server Support and Outlook Client Support sections of the following Microsoft documentation: Outlook JavaScript API requirement sets
Watch this video to learn more about how to install and use the Outlook Add-in, or keep reading below!
Jump to:
- Installing the Outlook Add-in
- Installing the Outlook Add-in for your organization (for Outlook admins)
- Using the Outlook Add-in
- Uninstalling the Outlook Add-in
Installing the Outlook Add-in
Click this link to access the Add-in from Microsoft's AppSource, and click "Get It Now."
Alternatively, you can download the Add-in from your Outlook account.
Step 1: At the top right of your Outlook account, click "Get Add-ins."
Step 2: Search "BombBomb" and click "Add." Click "Continue" in the pop-up to agree to our terms of service and privacy policy.
Installing the Outlook Add-in for your organization (for Outlook admins)
Step 1: Sign into your Office 365 Admin Portal.
Step 2: Click "Settings" and then "Services & Add-ins."
Step 3: Click "Deploy Add-in."
Step 4: Review the information on Centralized Deployment and click "Next."
Step 5: Click "I want to add an Add-In from the Office Store."
Step 6: Click "Next."
Step 7: Search "BombBomb" and then click "Get it now."
Step 8: Review the details and click "Next."
Step 9: Select how you want the Add-in to be deployed:
- Optional enabled: BombBomb will be added for all users, but they will be able to disable it if desired.
- Optional disabled: BombBomb will be available for all users, but they will have to enable it.
- Mandatory, always enabled: BombBomb will be added to all users' accounts, and they won't be able to disable it.
Step 10: Click "Next."
Step 11: Select who can access the Add-in.
Step 12: Click "Save," and the manifest file will be processed.
Step 13: When complete, click "Close."
Depending on the size of your organization, it may take a few minutes to a few hours for your users to see the Add-in, and they may need to restart their apps in order for it to display.
Using the Outlook Add-In
Recording a video and adding it to an email
Step 1: In a new email, click "Open BombBomb" at the top right of your message.
Note: If you are using New Outlook on a Mac, you'll click on the three horizontal dots at the top of your screen and select "BombBomb." If you are using Outlook in web view, you will click the three horizontal dots on the bottom of the message and select "BombBomb."
Step 2: This will open a pane on the right where you can choose to either record yourself or record your screen.
Step 3: This will open your recorder in a browser window. Record your video by clicking the Record icon. You'll get a 3-second countdown before your video starts recording. If needed, switch your camera, microphone, or video size by clicking on the Gear icon on the right. Or switch to recording your screen by clicking on the Screen Recorder icon on the left.
Note: If using the Screen Recorder, you may need to allow permission upon first use. If it doesn't open, look for any pop-ups that have been blocked. Learn more about the Screen Recorder.
Step 4: After clicking the Stop icon, title your video and save it. You can also add an in-video Call to Action from this screen, watch your video back, re-record it, or change your thumbnail. Note that if you change your thumbnail, it will override your animated preview.
Step 5: Click "Insert Video into Outlook" and then go back to your Outlook window, where your video will be ready and waiting for you!
Step 6: Once your message is ready to send, you can either click the Outlook "Send" button as usual. Or, if you want your message tracked, click "Send + Track" at the top of the pane on the right.
Adding a video from your video library
Step 1: In a new email, click "Open BombBomb" at the top right of your message. (If this is your first time using the Add-in, you will need to log in to your BombBomb account.)
Note: If you are using New Outlook on a Mac, you'll click on the three horizontal dots at the top of your screen and select "BombBomb." If you are using Outlook in web view, you will click the three horizontal dots on the bottom of the message and select "BombBomb."
Step 2: From the Video Library tab, click the checkmark next to the video you'd like to use and select "Insert." You can also preview the video or upload a video from here.
Step 3: Once your message is ready to send, you can either click the Outlook "Send" button as usual. Or, if you want your message tracked, click "Send + Track" at the top of the panel on the right.
Tracking your messages
Step 1: To see your Tracking, click "Open BombBomb" at the top right of Outlook.
Note: If you are using New Outlook on a Mac, click on the three horizontal dots on the top of your screen and select "BombBomb." If you are using Outlook in web view, you will click the three horizontal dots on the top right of your selected email message and click "BombBomb."
Step 2: From the Tracking tab, you will see sends, opens, plays, comments, likes, and link clicks. To see all the tracking for a particular video, click "View All Engagement," which will take you to your Tracking page in BombBomb. You can also search for a particular message or filter to see all the videos that have been viewed, liked, etc.
Step 3: If you want to change your tracking settings, click "Settings" on the bottom right of the BombBomb panel. From here, you can toggle on the option to only see tracking for the email currently selected.
To log out of the BombBomb Outlook Add-in, click "Settings" at the bottom right of the pane and then select "Sign Out" under your email.
Uninstalling the Outlook Add-in
Step 1: At the top right of your Outlook account, click "Get Add-ins."
Step 2: Click "My Add-ins" in the left panel. Scroll down to find BombBomb. Click the three horizontal dots in the bottom right of the BombBomb Add-in, then select "Remove."