Below is a list of some of the most common billing, payment, and pricing questions we hear from our customers about their accounts. It's a great place to check for your solution! Click on the question to see the answer.
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How much does a BombBomb Subscription cost?
BombBomb Subscription prices vary based on the subscription type and term length. We have three Subscription levels: BombBomb Essentials, BombBomb Plus, and Teams. Each level has different included features. As you could probably guess — the higher the subscription, the more goodies you get!
To get a more detailed breakdown of our pricing and what's included in each subscription, click here.
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How much is team pricing?
Team pricing varies based on your team size, subscription type, and other factors. These details are best discussed with one of our sales representatives, who do everything they can to make sure you get the best price for the best functionality.
For more information about team accounts with BombBomb or to speak to one of our sales representatives, schedule a demo here.
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How can I access my billing information and get an invoice?
To check out your billing activity, log in to your BombBomb account. Click on your name in the upper right corner and click the "My Subscription" option.
From here you can see the different subscription options as well as your current subscription. To view your billing information click "Manage Billing" under your current subscription.
From here, you can access your Account Information, Billing & Shipping Addresses, Payment Methods, and Billing History.
To change your payer information, like your credit card or address, click "Billing & Shipping Addresses." To get an invoice, click "Billing History" from the above menu. Then, click "Download" to the right of the invoice you wish to view.
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How do I change my subscription level?
To change your subscription level you can follow these steps:
1.) Head to your name in the upper right hand corner of your account and click it2.) In that new menu please select my "My subscription"
3.) From here you can "Manage your Subscription" or make changes to different plans.
Note: you must finish out your current payment plan before you can downgrade your subscription - you can upgrade at anytime.
If you should need any help, please contact support@bombbomb.com, and we would be happy to discuss these changes, and find the subscription that works best for you!
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Does my account automatically renew?
Like the other things you frequently use (gym memberships, Netflix, etc.), your BombBomb subscription automatically renews. You don't have to do anything for renewal — we do the work over here, so everything is taken care of for you.
If you see a charge on your billing that you don't recognize, check to see if you may be up for renewal. If you pay annually you should receive an email 90, 45, and 31 days beforehand notifying you that your subscription renewal is coming up.
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How do I change my payment method?
To change your payment method first login to your BombBomb account. Select your name in the upper right corner and choose "My Subscription". In your subscription level select "Manage Billing". From the list of options select "Payment Methods". You can add a new payment method or adjust a previous payment method from this menu.
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When is my next renewal date?
If you want to know when your subscription will renew, log in to your BombBomb account. Click on your name in the upper right corner and click the "My subscription" option.
On this page, you'll see which subscription you have. Underneath your plan type, it will show you when your subscription is set to renew and for how much.
I have decided to cancel my subscription. Can I get a refund?
To cancel your subscription if you are an individual account, (wait, don't go!) click on your name in the upper right corner and click the "My Subscription" option. Then, click the "cancel your subscription link under your current subscription. (Please keep in mind that your videos and data will be deleted upon cancellation.)
If you are the payer for a team account, please contact support@bombbomb.com,
and our friendly support team will get in touch with the right person to handle your request.
Per our user agreement, we don't offer refunds or pro-rated refunds. If you tried BombBomb and found it didn't work for you, we're so sorry to hear that, and we want to figure out why. If you haven't used it yet, we'd like to challenge you: How do you know that personal video won't work for you? Give us a chance, and we promise your life and your business will change for the better!